Refund policy

Refund Policy

At Surker UK, customer satisfaction is important to us.

If you experience any issues with your order, please contact our support team and we will do our best to assist you.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Orders may be canceled before shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Returned items must be unused and in their original condition.

Customers may be responsible for return shipping costs unless the item received was incorrect or damaged.

For hygiene and safety reasons, certain grooming products or used personal care items may not be eligible for return.

Approved refunds are processed back to the original payment method.

Please allow several business days for the refund to appear depending on your payment provider or bank.

Customers are responsible for checking product compatibility before placing an order.

If you are unsure about compatibility, please contact us before purchasing.

For refund or return inquiries, contact:

Thank you for shopping with Surker UK.